Complaints

We regard your complaint as an expression of your dissatisfaction with us. We will investigate and respond to you as soon as possible.
The effective resolution of complaints is important to protect our company, our customers and other users of conformity assessment bodies against errors, omissions or unreasonable behaviour. Confidence in conformity assessment activities is ensured when complaints are taken seriously. We do this in the following steps:

1. Acknowledgement of receipt of the complaint
2. Examination of the complaint
3. Analysing the complaint
4. Notification to the customer

We accept complaints at info@svb-widmayer.de.